Refunds & exchange

Refund Policy

Because our products are made to order, we do not accept refunds unless there are unexpected or exceptional circumstances, such as a significant defect or issue beyond your control.

That said, we care deeply about your satisfaction — if you have any concerns or experience any issues, please reach out to us. We're always here to help and resolve things in the best way possible.

Exchange Policy

We do not offer exchanges for our items, as each one is individually custom-made. However, we understand that unexpected situations can arise.

If you believe there's a valid reason for an exchange, we recommend that you contact us first so we can discuss the issue and see how best to assist you.

Customization Responsibility

If your order requires specific sizing or personalized details, it is the customer’s responsibility to provide this information clearly at the time of ordering or shortly after. Delays in providing customization details may affect your processing time.